There is currently a disruption affecting the "Civento" application and process platform. As a result, there may be limitations on digital citizen services (as of Oct. 23, 1:00 p.m.).
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Frequently asked questions
The new design has been in use since June 1, 2008, and was updated and revised in 2015. Some information about the business documents and other publications of the offices and departments can be found here.
How are cover sheets/envelopes for reports and documentation designed?
You can find information on this on the Templates page.
How do I proceed if I want to have a flyer, poster, brochure, etc. designed?
Where does the delivery address "Rathaus" appear in business letters?
In addition to the postal and visitor address, the city hall has a separate delivery address:
State Capital Mainz City Hall Am Rathaus 1 55116 Mainz
When placing orders for delivery to the town hall, please indicate this delivery address separately in the text.
What information do the Stadthaus offices (Kaiserstraße) include in the header?
All Stadthaus employees should list Stadthaus P.O. Box 3620 and the Stadthaus ZIP code 55026. In other words:
Citizen Services Office Name Department Name P.O. Box 3620 55026 Mainz Stadthaus | XY Wing Kaiserstrasse 3-5
Tel. 06131 12- ... Fax 06131 12- ...
How do I deal with formatting problems in Word documents and Word templates?
Letterhead: Top margin of the second page too large If the top margin in your document template is too large, you can change it as follows: File >> Page Setup >> Margins >> Margins >> Top = 2.5 cm (may be incorrectly set to 4.7 cm in dot files).
Where can I find the generator for the e-mail signature?
You can find the generator for the email signature on the KDZ website: KDZ instructions (opens in a new tab). The signature is inserted in the font "Lucida Sans Unicode" in font size 10.
When setting up your email signature, please ensure that addresses and telephone numbers are spelled correctly (see also Typography GuidePDF-File360,43 kB).
Example:
State capital Mainz Office name
Department name First name Last name Title/position P.O. Box 3820 55028 Mainz Location, street House number Tel. 06131 12-1234 Fax 06131 12-5678 www.mainz.de
***
The text in emails, on the other hand, is written in "Default Sans Serif" font size 10.
Stamps for incoming mail, factual and accounting notes, and similar items bearing the lettering "Stadtverwaltung Mainz" (Mainz City Administration) remain valid and do not need to be replaced.
Stamps bearing the name "Stadt Mainz" (City of Mainz), official names, etc. should be replaced step by step with a new template. Information on this can be found here.
The official seal of the Mainz City Administration remains in force.
How do I get business cards?
You can order business cards from the in-house print shop. Further information can be found here.
Contact person
Public Relations and Protocol Department Elke Höllein Tel. 12-2382 Fax 12-3567 elke.hoelleinstadt.mainzde
