The department is the first point of contact for the media. Among other things, it is responsible for providing information about the work of the administration in all departments, for press releases and press conferences, for the city's official social media channels, and for coordinating press-related appointments for the mayor and deputy mayors. In addition, it is responsible for speeches and greetings by the mayor and his deputies.

The press office also provides assistance when a filming permit is required for the city of Mainz and coordinates with the various responsible departments in the Mainz city administration.